Here are some of the questions we're most frequently asked about our cake and cupcake toppers.
Are we open during the coronavirus pandemic?
We are pleased to say yes! We are home based and we clean our desks daily and deep clean regularly. We use sanitiser and wash our hands before printing and cutting.
What is the difference between rice paper, wafer card and fondant?
Rice Paper: Also known as wafer paper, completely edible and is made from potato starch, water and oil. It is 0.35mm thick.
Wafer Card: Same product as above i.e. rice paper however it is thicker measuring 0.65mm. It is perfect for creating stand up cake toppers (stand ups) on a cake.
Fondant/Icing Sheets: Each sheet is a thin layer of icing, white in colour and fixed to a backing sheet. Made from 100% EC approved ingredients listed below. Once peeled away from the backing sheet the icing is extremely pliable and manageable without cracking or tearing. This option is the best for printing clarity and quality. *See how to apply*
Help! I can't remove the fondant icing sheet from the backing!
Very rarely this can happen. In warmer weather when there is a lot of humidity the fondant icing may stick to the backing paper.
If this happens don't try and prise it off with your fingers or nails, pop it in the freezer for 30 seconds to a minute (make sure no water drops into the sheet) and use a palette knife to remove. Repeat if necessary.
Also try drying with a hair dryer, or placing in a fan oven on 40c for 30-60 seconds to dry the sheet out, let it cool down and if it still won't peel put it back in.
How do I upload my own photos?
Go to 'Create Your Own Toppers' section in our 'Shop' then choose the size and quantity required. Click on browse to attach up to 15 images. Or you can email them to us at email@example.com
What I require isn't on your website can you help?
We certainly can! Send us an email firstname.lastname@example.org or chat on messenger/ring on 07718 052761 and we can discuss your requirements.
Please note: Many of our images are supplied by our customers therefore we can not always be responsible for the origins of designs. Please contact us if you feel there is any infringement of copyright and we will remove any images within 24 hours. Please email us on www.incrediblecaketoppers.co.uk.
How should I store my cake toppers?
Very Important! Keep your toppers/icing sheet in the sealed bag provided in a cool, dry place until you are ready to use them. This prevents moisture from compromising the toppers.
Your toppers will last up to six months if stored as advised. Please do not keep them in the fridge as this may cause the edible ink to run.
How do I apply my toppers?
How to use our rice paper and wafer card cupcake toppers?
Wafer card is 0.65mm (compared to rice paper 0.35mm). It does not bend therefore it can be used to stand upright into a cake or cupcake as shown in the image below.
To apply rice paper or wafer card flat onto a cake simply add a very fine spray of water to the back (careful not too much as it can cause the rice paper/wafer card to bubble or curl).
What type of icing to use with the toppers?
Fondant or Marzipan: Apply a small amount of edible glue or water to apply your image.
Buttercream: Before your buttercream hardens apply a small amount of edible glue to apply your topper.
Whipped Cream/Cream Cheese: As there is a lot of moisture in this icing it is best to use a backing disc (made from fondant or flower paste) then apply your topper. This will prevent the topper cracking. If not using a backing disc it is advisable to apply as late as possible before serving.
Glazed Icing: Apply your topper before the icing sets. Make sure your cake is level or the topper may slide off the cake.
How long do they last for?
As long as they are stored in the protective sleeve they are delivered in they will keep fresh for up to 6 months.
Are the toppers pre-cut?
All our cupcake toppers are pre-cut. The 7.5 Circles in fondant are also precut.
Images on A4 or rice paper/wafer card circles are not precut.
Ingredients in our products:
Edible Icing Sheets are completely safe for human consumption, made from 100% EC approved ingredients.
Water, Cornstarch, Corn Syrup, Corn Syrup Solids, Cellulose, Sorbitol, Glycerine, Sugar, Vegetable Oil, Gum Arabic, Polysorbate, Vanilla, Titanium Dioxide, Citric Acid.
Edible Wafer Card Ingredients: Potato Starch, Water, Olive Oil.
Rice Paper Ingredients: Potato Starch, Water. olive oil.
Edible Ink Ingredients:
Black: Water, Glycerol E422, Colour: Brilliant Black BN E151 (2,5%), Sunset Yellow E110* (0,8%), Quinoline Yellow E104* (0,6%), Solubilizer: 1.2 Propandiol E1520
Yellow: Water, Glycerol E422, Colour: Tartrazine E102* (1,5%), Solubilizer: 1.2 Propandiol E1520, Citric Acid E330
Red: Water, Glycerol E422, Colour: Azorubine E122* (2,2%), Ponceau 4R E124* (0,9%), Solubilizer: 1.2 Propandiol E1520, Citric Acid E330
Blue: Water, Glycerol E422, Colour: Brilliant Blue E133 (2%), Solubilizer: 1.2 Propandiol E1520, Citric Acid E330
Are our products suitable for?
Gluten Free: Yes
Are items refundable?
Products are non refundable. They are a food item and can not be reused for health and hygiene reasons.